Open CRM Integration

It is possible to embed CX within any web-based line-of-business application.

To iframe CX into a CRM, you will need to:

• iframe with the appropriate size, suitable for your CRM screen layout etc
• ensure that your application's URL is white-listed within Amazon Connect

For enhanced integration, please contact your CX account manager. We can discuss your requirements and advise integration methods for screenpop and click-to-dial.