Requesting Outreach Access
Outreach is an add-on product that must be enabled for your organisation before anyone can use it. This guide explains how to request, monitor, and cancel Outreach access.
Who Can Request Access
Only Org Admins can request Outreach access. Other roles (Campaigner, Operations) will see a landing page prompting them to contact their Org Admin.
How to Request Access
- Log in to the Admin app as an Org Admin.
- Navigate to Outreach in the sidebar.
- The Outreach product landing page displays when no active subscription exists.
- Click Request Access.
- Your request is automatically submitted to the NeonNow team for review.
The landing page updates to show a "Requested" state, indicating the request is in progress.
What Happens Next
After you submit the request:
- The NeonNow team reviews your request and sets up your Outreach subscription.
- Once approved and activated, the Outreach landing page automatically updates to show the full Outreach interface.
- You can then proceed to configure your delivery channels in Settings.
There is no action required from you between requesting and activation. If the request is taking longer than expected, contact your account representative or NeonNow support.
Landing Page States
The Outreach product landing page changes based on the current state:
| State | What Org Admins see | What Campaigners see |
|---|---|---|
| No subscription | Product information and a Request Access button | A message to contact their Org Admin |
| Requested | Confirmation that access has been requested, with a Cancel Request option | A message that access has been requested |
| Active | Full Outreach interface with campaigns, settings, and sidebar navigation | Full campaign interface (no settings access) |
How to Cancel a Pending Request
If you need to cancel a pending Outreach request before it has been activated:
- Navigate to the Outreach product landing page.
- Click Cancel Request.
- The request is cancelled and the landing page returns to the default state.
Next Steps
Once access is granted:
- SMS Configuration. Configure Twilio for SMS campaigns
- Email Configuration. Configure SendGrid for email campaigns
- Getting Started. Full setup overview